FREQUENTLY ASKED QUESTIONS

Questions About StoreMate?

Find answers to common questions about features, pricing, employee access, data safety, and store setup.

Can I try StoreMate for free?

Yes! We offer a 14-day free trial with full access to feature modules so you can test StoreMate in your store with zero commitment.

What devices does StoreMate support?

StoreMate is cloud-based and accessible from desktop, laptop, tablet, and mobile browsers without requiring special hardware installation.

How do employee role permissions work?

StoreMate provides 3 permission levels: Admin (full control & settings), Manager (inventory, purchases, reports), and Staff (POS billing & stock viewing).

Can I import existing products and inventory?

Yes, you can easily add products, assign barcodes/SKUs, define reorder points, and manage stock quantities right from the dashboard.

Can I export my sales and inventory reports?

Yes! You can view and export instant PDF and spreadsheet reports for inventory levels, sales activity, purchases, and operating expenses.

What happens when Maintenance Mode is activated?

When an Admin turns on Maintenance Mode, non-admin users (Managers & Staff) are restricted from modifying store records while Admins perform stock audits or updates.

Have a specific question not listed here?

Talk directly to our retail specialist team.