Terms of Service

1. Account Registration & Security

To access StoreMate, you must register a company account with accurate information. As an account Administrator, you are responsible for maintaining the confidentiality of your login credentials and for all activities occurring under your store account.

2. Subscriptions, Trials & Billing

StoreMate offers subscription plans (Starter, Professional, Enterprise) billed on a recurring monthly or annual basis:

• Free Trial: New accounts receive a 14-day free trial. No credit card is required to initiate the trial.
• Subscription Renewals: Payments are processed automatically on your billing renewal date.
• Cancellations: You may cancel your subscription at any time via Company Settings. Upon cancellation, your subscription remains active until the current billing cycle end date.

3. Maintenance Mode & System Uptime

StoreMate provides an Admin-controlled Maintenance Mode feature:

• When Maintenance Mode is toggled ON by an Admin, non-admin users (Managers and Staff) are temporarily restricted from editing or submitting store data to prevent data conflicts during store inventory updates.
• StoreMate targets a 99.99% system uptime service level. Scheduled server maintenance will be announced in advance whenever possible.

4. Acceptable Use Policy

You agree not to use StoreMate for unlawful transactions, unauthorized system tampering, or distributing malicious scripts. StoreMate reserves the right to suspend or terminate accounts violating these standards.

5. Limitation of Liability

To the maximum extent permitted by applicable law, StoreMate and its parent entity shall not be liable for indirect, incidental, or consequential damages resulting from lost profits, store operational downtime, or data misplacement caused by user configuration errors.

6. Contact Support

For questions regarding these Terms of Service or billing inquiries, please contact our support team: